General Terms & Definitions
| Term | Definition | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Task Approver | A portal user who has permission to approve tasks. | ||||||||
| Task Verifier | A portal user who has permission to verify tasks. | ||||||||
| On Shift | A task handler is referred to as On Shift when their shift has begun and until they log out. | ||||||||
| Off Shift | A task handler is referred to as Off Shift when they have logged out of the phone app and their shift has ended. | ||||||||
| Navigation Bar | The left-hand section of the IWS Portal screen where you can Add Task and select list screens, e.g., Task List, Cancelled Task List, Task Scheduler. See Working with Screens for full details. | ||||||||
| Flyout/Information View |
The flyout screen is displayed when you click on a task and shows the task's details and activities. The flyout screen is closed by clicking the close icon
 in the top right-hand corner or by clicking anywhere outside of the flyout. You can also view this information in a maximised window, the Task Information view, by clicking the |
||||||||
| Task ID | Unique number allocated to every task. | ||||||||
| Task Type | The type of task, e.g., bathroom cleaning, linen delivery. | ||||||||
| Return Task | A task type, e.g., a patient move, configured to generate a Return Task with the same details but the waypoints in reverse order when the outbound task has been completed. | ||||||||
| Priority |
Level of priority assigned to the task. There are default priority names but these are customisable at system level so may display differently.
Note: Although task types generally have 3 priority levels, some can be configured to have only 1 or 2 priority levels. When adding a task, only the priorities configured for the selected task type will be available for selection. |
||||||||
| Created By | Portal user who created the task. | ||||||||
| Created On | Date and time the task was created. | ||||||||
| Scheduled For | Date and time the task is scheduled. If no date and time is set, ASAP displays. | ||||||||
|
Task Group |
Tasks may be grouped together and assigned to one task handler who will then work through the tasks. | ||||||||
| Task Status | Current status of the task. See Task Status for details. | ||||||||
| Actual Completion Time | Date and time the task was completed. | ||||||||
| Waypoint | A region that a task handler visits to complete a task step. | ||||||||
| Estimated Time of Arrival | Estimated date and time of that task handler's arrival at the waypoint. | ||||||||
| Actual Time of Arrival | Actual date and time of the task handler's arrival at the waypoint. | ||||||||
| Estimated Completion Time | An estimation of the date and time that the task will be completed by. | ||||||||
| Task Handler | The task handler assigned to the task. | ||||||||
| Reason (for task pause) | The reason for the task being paused. | ||||||||
| Recurring Task Description | A description of the recurring task. | ||||||||
| Next Occurrence | The next instance of the recurring task. | ||||||||
| Cancelled By | User that cancelled the task. | ||||||||
| Reason (for task cancellation) | The reason for the task being cancelled. | ||||||||
| Shift Start Time | Date and time the task handler's current shift started. | ||||||||
| Shift End Time | Date and time the task handler's current is due to end. | ||||||||
| Last Shift Time | The start and end date and time of the task handler's last shift. | ||||||||
| Location | The current or last known location of the task handler. | ||||||||
| Skillset | A collection of skills. |
button on the flyout. The Task Information screen is closed by clicking on the navigation bar.