Verification Failed

1. When you have reviewed the task, and your decision is that it has not met the expected compliance level, select the task to open the task's flyout or click the maximise button to display the Task Information view. Click .

2. The Verification Failed dialog is displayed. Add notes to explain what is required to be done for the task to meet the expected compliance level. Click .



3. The task being verified is failed and moved from the Pending Verification tab to the Completed Task list.

   

   The Task Status is displayed as Verification Failed with the failure notes.

   A notification is displayed confirming the task has failed verification and has been completed and that a new task has been created under a new task ID.

   The task activity tab displays that the task has been re-opened as a new task with the verification failure notes and timestamp.

4. The new task is created with the task verifier as the task creator, their phone number and the task verifier's notes are added. The re-opened task is added to the Unassigned tab of the Task List unless it is required to go through the approval process.

   

   The task details tab displays the verification notes, the verifier name and phone number.

   The task activity tab displays that the task has been re-opened.