On Shift Task Handlers

Task Handlers are referred to as On Shift when their shift has begun and until they log out.

On Shift Task Handlers are displayed with information regarding:

Field Description
Workgroup
The Workgroup drop-down displays the currently selected workgroup's name with the number of task handlers in that workgroup shown in brackets.

The workgroups listed within the drop-down depends on user permissions.
Name Name of the task handler.
Status
Displays the current status of the task handler.

The status icon also indicates whether a task handler is in range or out of range.

If a task handler is not in range for a set number of minutes (10 minutes by default but this can be changed as part of the system configuration), they are considered to be out of range and their status icon changes accordingly.

Example:

In range -

Out of range -

When a task handler is on a break or in a meeting, hovering over the status displays information on the scheduled times of the break or meeting and, if it has overrun, how long the scheduled time has been exceeded.

Example:

Note: There is a system configuration, Auto-complete breaks and meetings, if this is switched on, when the timer reaches zero, the break or meeting completes automatically and the task handler is set back to Ready.

See Terms and Definitions for a list of Status Definitions.
Task ID
The Task ID is only displayed when the task handler is working on a task. Click on the Task ID to display the Task Information screen.

If the task handler is not working on a task then N/A is displayed.

If the task handler is working on a task group, all task numbers in the task group will be displayed.
Shift Start Time The date and time the task handler started their shift.
Shift End Time

The date and time the task handler is due to finish working. When the task handler is within 30 minutes of the end of their shift, a countdown of the shift time remaining displays. If they go over the end shift time, the amount of time over is displayed

For task handlers that have passed their shift end time, there is a Logout icon, , when enables the portal user to log the task handler out, if appropriate. See Logout Task Handler below.
Location The task handler's current or last known location is displayed.
Battery The charge status of the phone battery. The percentage displays in red when the figure is 15% or below.
Click the information icon to display the task handler's phone number and email address.

Logout Task Handler

When a task handler is still logged in after their shift end time, a Log out icon,, displays adjacent to their End Shift Time. The End Shift Time now displays how much time they are over.

If appropriate, the portal user can click on this icon to log the task handler out.

When the Log out button is selected:

  • If the task handler is not on a task, the task handler is logged out and a confirmation banner displays.

  • If the task handler is still on a task, a message is displayed with the options of the current task being cancelled or completed when the task handler is logged out. When the portal user confirms to cancel or complete the task, the task handler is logged out and a confirmation banner is displayed.

    Note: If the cancel task option is selected, the cancellation reason is "Cancelled because user has been logged out via Task Handlers page".

  • In all cases, once a task handler has been logged-out, the On Shift Task Handlers page is refreshed and the logged out task handler is no longer displayed on the list. They will now be listed under the Off Shift Task Handlers tab.

Sort Order

The default sort order for this page is by Shift End time, with the earliest shift end time at the top.